{"id":20327,"date":"2020-08-26T14:52:39","date_gmt":"2020-08-26T13:52:39","guid":{"rendered":"https:\/\/www.lorentz.de\/?page_id=20327"},"modified":"2026-05-21T12:13:06","modified_gmt":"2026-05-21T11:13:06","slug":"soporte","status":"publish","type":"page","link":"https:\/\/www.lorentz.de\/es\/productos-y-tecnologia\/productos\/ps2-100\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"<section class=\"l-section wpb_row height_small color_primary\"><div class=\"l-section-h i-cf\"><div class=\"g-cols offset_medium\"><div class=\" one-half\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<h2>PS2-100: Soporte<\/h2>\n<\/div> <\/div> <\/div><div class=\" one-half\"><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small\"><div class=\"l-section-h i-cf\"><div class=\"g-cols offset_medium\"><div class=\" full-width\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<h2>V\u00eddeo de instalaci\u00f3n<\/h2>\n<\/div> <\/div> [vc_raw_html]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[\/vc_raw_html]<\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small color_alternate hidden\"><div class=\"l-section-h i-cf\"><div class=\"g-cols offset_medium\"><div class=\" full-width\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><img decoding=\"async\" width=\"1553\" height=\"840\" src=\"\/wp-content\/uploads\/2014\/10\/lorentz-ps2_systemLayout.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div> <\/div> <\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small color_alternate hidden\"><div class=\"l-section-h i-cf\"><div class=\"g-cols offset_medium\"><div class=\" full-width\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><img decoding=\"async\" width=\"2696\" height=\"1602\" src=\"\/wp-content\/uploads\/2020\/02\/PS2-100_SystemLayout_website-2.png\" class=\"attachment-full size-full\" alt=\"\" loading=\"lazy\" \/><\/div> <\/div> <\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small color_alternate\"><div class=\"l-section-h i-cf\"><div class=\"g-cols offset_medium\"><div class=\" full-width\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<h2>Resoluci\u00f3n de problemas<\/h2>\n<\/div> <\/div> <div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Los LED (luces) en el controlador le indican:<\/p><\/div> <\/div> <div class=\"g-cols wpb_row offset_medium vc_inner \"><div class=\" one-sixth\">[vc_raw_js]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRMaWdodCUyMGdyZWVuJTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDJTJGZGl2JTNF[\/vc_raw_js]<\/div><div class=\" one-third\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>La bomba est\u00e1 funcionando.<br \/>\nPara apagar la bomba, utilice el interruptor.<\/p><\/div> <\/div> <\/div><div class=\" one-sixth\">[vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRMaWdodCUyMGdyZWVuJTIwYmxpbmtpbmclMjIlM0UlM0MlMkZkaXYlM0UlMEElM0MlMkZkaXYlM0U=[\/vc_raw_html]<\/div><div class=\" one-third\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>La bomba est\u00e1 apagada.<br \/>\nPara encender la bomba, utilice el interruptor.<\/p><\/div> <\/div> <\/div><\/div>[vc_empty_space]<div class=\"g-cols wpb_row offset_medium vc_inner \"><div class=\" one-sixth\">[vc_raw_js]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIwcmVkJTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRMaWdodCUyMiUzRSUzQyUyRmRpdiUzRSUwQSUzQyUyRmRpdiUzRQ==[\/vc_raw_js]<\/div><div class=\" one-third\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Un accesorio ha detenido la bomba.<br \/>\nVerifique el interruptor de tanque lleno \/ sensor de protecci\u00f3n contra funcionamiento en seco.<\/p><\/div> <\/div> <\/div><div class=\" one-sixth\">[vc_raw_js]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIwcmVkJTIwYmxpbmtpbmclMjIlM0UlM0MlMkZkaXYlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDJTJGZGl2JTNF[\/vc_raw_js]<\/div><div class=\" one-third\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Se ha producido un error.<br \/>\nDesconecte y vuelva a conectar su bomba, compruebe si hay suficiente energ\u00eda solar.<\/p><\/div> <\/div> <\/div><\/div>[vc_empty_space]<div class=\"w-separator type_default size_small thick_1 style_solid color_border cont_none\"><span class=\"w-separator-h\"><\/span><\/div><div class=\"g-cols wpb_row offset_medium vc_inner \"><div class=\" one-sixth\">[vc_raw_js]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIwbGVnZW5kJTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDJTJGZGl2JTNF[\/vc_raw_js]<\/div><div class=\" one-sixth\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Esto indica un LED apagado.<\/p><\/div> <\/div> <\/div><div class=\" one-sixth\">[vc_raw_js]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIwbGVnZW5kJTIwb24lMjIlM0UlM0MlMkZkaXYlM0UlMEElM0MlMkZkaXYlM0U=[\/vc_raw_js]<\/div><div class=\" one-sixth\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Esto indica un LED permanente.<\/p><\/div> <\/div> <\/div><div class=\" one-sixth\">[vc_raw_js]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIwbGVnZW5kJTIwb24lMjBibGlua2luZyUyMiUzRSUzQyUyRmRpdiUzRSUwQSUzQyUyRmRpdiUzRQ==[\/vc_raw_js]<\/div><div class=\" one-sixth\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\"><p>Esto indica un LED parpadeante.<\/p><\/div> <\/div> <\/div><\/div><\/div><\/div><\/div><\/section><section class=\"l-section wpb_row height_small hidden\"><div class=\"l-section-h i-cf\"><div class=\"g-cols offset_medium\"><div class=\" full-width\"><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<h3>M\u00e1s informaci\u00f3n<\/h3>\n<\/div> <\/div> <div class=\"g-cols wpb_row offset_medium vc_inner \"><div class=\" one-quarter\"><div class=\"w-image  align_center animate_fade d1 document-cover\"><a href=\"https:\/\/partnernet.lorentz.de\/files\/user-guide\/ps2-100_en-es-fr.pdf\" title=\"\" target=\"_blank\" rel=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"121\" height=\"170\" src=\"https:\/\/www.lorentz.de\/wp-content\/uploads\/2020\/04\/LORENTZ_PS2-100_combined-manual_A6_en_fr_es_cover-page-website_120-x-170_200423.jpg\" class=\"attachment-full size-full\" alt=\"\" \/><\/a><\/div><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column \">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center\"><a href=\"https:\/\/partnernet.lorentz.de\/files\/user-guide\/ps2-100_en-es-fr.pdf\" target=\"_blank\"><strong>Manual del usuario PS2-100<\/strong><\/a><br \/>\nIngl\u00e9s\/Franc\u00e9s\/Espa\u00f1ol<\/p>\n<\/div>\n<\/div>\n<\/div> <\/div> <\/div><div class=\" one-quarter\"><div class=\"w-image  align_center animate_fade d1 document-cover\"><a href=\"https:\/\/partnernet.lorentz.de\/files\/ps2-100-retail-brochure_en.pdf\" title=\"\" target=\"_blank\" rel=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"170\" src=\"https:\/\/www.lorentz.de\/wp-content\/uploads\/2020\/04\/LOR_PS2-100-retail-200407_website_170-x-120.jpg\" class=\"attachment-full size-full\" alt=\"\" \/><\/a><\/div><div class=\"wpb_text_column \"><div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column \">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center\"><a href=\"https:\/\/partnernet.lorentz.de\/files\/ps2-100-retail-brochure_en.pdf\" target=\"_blank\"><strong>Folleto PS2-100<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div> <\/div> <\/div><div class=\" one-quarter hidden\"><div class=\"w-image  align_center animate_fade d1 document-cover\"><a href=\"https:\/\/partnernet.lorentz.de\/files\/smarttap\/lorentz_smarttap-water-dispenser-hub-datasheet_en.pdf\" title=\"\" target=\"_blank\" rel=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"106\" height=\"150\" src=\"https:\/\/www.lorentz.de\/wp-content\/uploads\/2019\/02\/smarttap-hub-cover.jpg\" class=\"attachment-full size-full\" alt=\"\" \/><\/a><\/div><div class=\"wpb_text_column  hidden\"><div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column \">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center\"><a href=\"https:\/\/partnernet.lorentz.de\/files\/smarttap\/lorentz_smarttap-water-dispenser-hub-datasheet_en.pdf\" target=\"_blank\">Product Overview<br \/>\n<strong>smartTAP Water Dispenser Hub: Communication hub for connecting Water Dispensers via LoRa \/ GSM<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div> <\/div> <\/div><div class=\" one-quarter\"><div class=\"w-image  align_center animate_fade d1 document-cover hidden\"><a href=\"https:\/\/partnernet.lorentz.de\/files\/smarttap\/lorentz_smarttap-app-datasheet_en.pdf\" title=\"\" target=\"_blank\" rel=\"\"><img loading=\"lazy\" decoding=\"async\" width=\"106\" height=\"150\" src=\"https:\/\/www.lorentz.de\/wp-content\/uploads\/2019\/02\/smarttap-app-cover.jpg\" class=\"attachment-full size-full\" alt=\"\" \/><\/a><\/div><div class=\"wpb_text_column  hidden\"><div class=\"wpb_wrapper\">\n<div class=\"wpb_text_column \">\n<div class=\"wpb_wrapper\">\n<p style=\"text-align: center\"><a href=\"https:\/\/partnernet.lorentz.de\/files\/smarttap\/lorentz_smarttap-app-datasheet_en.pdf\" target=\"_blank\">Product Overview<br \/>\n<strong>smartTAP App: Android&#x2122; smartphone application for Water Sellers<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div> <\/div> <\/div><\/div><div class=\"wpb_text_column  vc_custom_1484741741317\"><div class=\"wpb_wrapper\">\n<p style=\"text-align: right\"><a href=\"\/es\/productos-y-tecnologia\/descargas\/\">more document downloads<\/a><\/p>\n<\/div> <\/div> <\/div><\/div><\/div><\/section><div class=\" full-width\"><\/div>\n","protected":false},"excerpt":{"rendered":"PS2-100: Soporte V\u00eddeo de instalaci\u00f3n [vc_raw_html]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[\/vc_raw_html] Resoluci\u00f3n de problemas Los LED (luces) en el controlador le indican: [vc_raw_js]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRMaWdodCUyMGdyZWVuJTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDJTJGZGl2JTNF[\/vc_raw_js]La bomba est\u00e1 funcionando. Para apagar la bomba, utilice el interruptor. [vc_raw_html]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRMaWdodCUyMGdyZWVuJTIwYmxpbmtpbmclMjIlM0UlM0MlMkZkaXYlM0UlMEElM0MlMkZkaXYlM0U=[\/vc_raw_html]La bomba est\u00e1 apagada. Para encender la bomba, utilice el interruptor. [vc_empty_space][vc_raw_js]JTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRJbmRpY2F0b3IlMjIlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmxlZExpZ2h0JTIwcmVkJTIyJTNFJTNDJTJGZGl2JTNFJTBBJTNDZGl2JTIwY2xhc3MlM0QlMjJsZWRMaWdodCUyMiUzRSUzQyUyRmRpdiUzRSUwQSUzQyUyRmRpdiUzRQ==[\/vc_raw_js]Un...","protected":false},"author":1,"featured_media":0,"parent":17967,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-20327","page","type-page","status-publish","hentry","floatton-article"],"_links":{"self":[{"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/pages\/20327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/comments?post=20327"}],"version-history":[{"count":8,"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/pages\/20327\/revisions"}],"predecessor-version":[{"id":42691,"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/pages\/20327\/revisions\/42691"}],"up":[{"embeddable":true,"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/pages\/17967"}],"wp:attachment":[{"href":"https:\/\/www.lorentz.de\/es\/wp-json\/wp\/v2\/media?parent=20327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}