BERNT LORENTZ GmbH
Dipl.-Ing. Bernt Lorentz
Dipl.-Kfm. Jens Lorentz
Siebenstücken 24
24558 Henstedt-Ulzburg
BERNT LORENTZ GmbH
company domicile: Henstedt-Ulzburg
commercial register: Amtsgericht Kiel Nr. HRB 19804 KI
VAT#: DE 319 216 483
general manager: Bernt Lorentz, Jens Lorentz
Germany
Tel. +49-4193 8806-700
Please do not use this general email address if you would like to buy a LORENTZ product or become a LORENTZ reseller. Your enquiry will be handled more effectively by completing our Interested in buying or Become a partner forms.
The LORENTZ website uses WordPress and the Zephyr theme.
At LORENTZ we respect the privacy of our web site visitors and software clients.
The following gives a simple overview of what happens to your personal information when you visit our websites and/or use our software services. Personal information is any data with which you could be personally identified.
We offer a range of services for users as well as professional installers to inform about, size and configure pump applications and complementary products. Our services include:
Detailed information on the subject of data protection can be found in our privacy policy below.
Who is responsible for the data collection?
The data collected on our websites are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.
Other data are collected automatically by our IT systems when you visit our websites or use our services. These data are primarily technical data such as the browser and operating system or time of use. These data are collected automatically as soon as you visit our websites or use our services.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the services and to render services such as providing additional information on request. Other data can be used to analyze how visitors use the site. This data is used only to further optimize the websites, software services and product portfolio of LORENTZ technically and content-related.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
When using our services, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. Where no registration and login is required the analysis of your behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
You can object to this analysis. We will inform you below about how to exercise your options in this regard.
If you wish to delete your account or data associated with our apps LORENTZ S Connect, LORENTZ Assistant, LORENTZ PumpScanner, or LORENTZ PayGo, developped by LORENTZ, Xylem S-Connect, developed by Xylem | Let’s Solve Water, please visit our Account Deletion Request page at: https://www.lorentz.de/account-deletion. This page provides a clear and simple process to request the deletion of your user data and account. If you have any questions, you can also contact us directly at https://www.lorentz.de/contact/
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use our services, various pieces of personal data can be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
Please use the Whistleblower system to report incidents of wrongdoing or risk related to LORENTZ. These incidents could be related to fraud and theft, conflict of interest, safeguarding, corruption and bribery, improper use of authority, discrimination, sexual harassment or health and safety.
If you use the Whistleblowing system, you leave the LORENTZ website and come to a page supported by Akarion. LORENTZ has no access to information submitted on this form.
The party responsible for processing data on this website is:
BERNT LORENTZ GmbH
Siebenstücken 24
24558 Henstedt-Ulzburg
Germany
Telephone: +49-4193 8806-700
Email: datenschutz@lorentz.de
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address datenschutz@lorentz.de if you have further questions on the topic of personal data.
We have appointed a data protection officer for our company.
BERNT LORENTZ GmbH
Siebenstücken 24
24558 Henstedt-Ulzburg
Germany
Telephone: +49-4193 8806-700
Email: datenschutz@lorentz.de
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.
change your cookie privacy settingsShould you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. These data may be shared with a local sales partner to offer you the best service possible, only if you have specifically given consent. Your personal data will only be shared with your explicit consent.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email sent to datenschutz@lorentz.de making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.
We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email sent to datenschutz@lorentz.de making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
IP anonymization
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=en
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site:
For more information about how Google Analytics handles user data, see Google’s privacy policy:
https://support.google.com/analytics/answer/6004245?hl=en
Outsourced data processing
We have entered into an agreement with Google for the outsourcing of our data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic data collection by Google Analytics
This website uses Google Analytics’ demographic features. This allows reports to be generated containing statements about the age, gender, and interests of site visitors. This data comes from interest-based advertising from Google and third-party visitor data. This collected data cannot be attributed to any specific individual person. You can disable this feature at any time by adjusting the ads settings in your Google account or you can forbid the collection of your data by Google Analytics as described in the section “Refusal of data collection”.
Our websites use the features of Google Analytics Remarketing combined with the cross-device capabilities of Google AdWords and DoubleClick. This service is provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.
This feature makes it possible to link target audiences for promotional marketing created with Google Analytics Remarketing to the cross-device capabilities of Google AdWords and Google DoubleClick. This allows advertising to be displayed based on your personal interests, identified based on your previous usage and surfing behavior on one device (e.g. your mobile phone), on other devices (such as a tablet or computer).
Once you have given your consent, Google will associate your web and app browsing history with your Google Account for this purpose. That way, any device that signs in to your Google Account can use the same personalized promotional messaging.
To support this feature, Google Analytics collects Google-authenticated IDs of users that are temporarily linked to our Google Analytics data to define and create audiences for cross-device ad promotion.
You can permanently opt out of cross-device remarketing/targeting by turning off personalized advertising in your Google Account; follow this link:
https://www.google.com/settings/ads/onweb/
The aggregation of the data collected in your Google Account data is based solely on your consent, which you may give or withdraw from Google per Art. 6 (1) (a) DSGVO. For data collection operations not merged into your Google Account (for example, because you do not have a Google Account or have objected to the merge), the collection of data is based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing anonymous user behavior for promotional purposes.
For more information and the Google Privacy Policy, go to:
https://www.google.com/policies/technologies/ads/
This website uses Google AdWords. AdWords is an online advertising program from Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, United States (“Google”).
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.
Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
Conversion cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy:
https://www.google.de/policies/privacy/
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.
For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
If your browser does not support web fonts, a standard font is used by your computer.
Further information about handling user data, can be found at
https://developers.google.com/fonts/faq
and in Google’s privacy policy at
https://www.google.com/policies/privacy/.
This site uses the Google Maps map service via an API. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of making our website appealing and to facilitate the location of places specified by us on the website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
Further information about handling user data, can be found in the data protection declaration of Google at
https://www.google.de/intl/de/policies/privacy/
The GTCs are applicable for the Products supplied to the Buyer from LORENTZ. All agreements, quotations, order confirmation, prepayment invoices and invoices are governed solely by the GTCs. The buyer confirms the acceptance of the GTCs with placing an order and/or with acceptance of delivery. Any different or conflicting conditions from the Buyer, which are not explicitly confirmed by LORENTZ in written form, are not binding. Express contradiction or non-acceptance of alternative terms proposed by the Buyer is not required.
Quotations or any other form of an offer from LORENTZ are subject to alteration and must be made in writing. All documents contained in the quotation such as COMPASS layouts, diagrams, illustrations, weights, volumes and other measurements are indicative unless they have been expressly stated to be binding. Availability of products offered in the quotation, are subject to prior sale. LORENTZ reserves the copyrights and ownership of quotations and all offer documentation. Quotations and all offer documentation should not be made available to third party with-out upfront written approval of LORENTZ. A Contract is only formed when written order confirmation has been provided by LORENTZ.
If written order confirmation has been provided, then it is decisive regarding production time, type, volume of the delivery and price. Minor alterations of the Products to be supplied in terms of design, form, construction and the values stated in the description are permissible, provided they do not impede the intended use, quality or function. Any obvious mistakes including printing, arithmetical, spelling or costing errors are not binding and do not give basis for claims.
LORENTZ list prices apply for Products. On some Products a Buyer discount may apply but it must be explicit stated. List prices and Buyer discounts may change overtime and it is buyer responsibility to verify with LORENTZ the latest valid price lists and discounts. Any discounts are either project or partner accreditation level related and remain subject to change at LORENTZ discretion.
Unless separately agreed, prices of LORENTZ are EXW (ex-works, Incoterm-Code 2010) including loading and standard road transit packaging. Prices do not include value-added taxes or any additional services.
All invoices from LORENTZ, if not otherwise agreed, are due immediately, net without any further discounting. Payment is deemed to be made when our account is credited.
If alternative payment terms have been agreed in writing, any failure to meet the payment terms will automatically void any rebates, accreditation benefits and other incentives which have been granted. An interest payment amounting to 8% above the applicable base interest rate will also become automatically due.
If the Buyer declines delivery, cancels or significantly reduces volume of the confirmed order, then LORENTZ is entitled to immediately claim 20% of the total order value as compensation and reserve the right to claim higher amount, if damages can be proven. If the Buyer has ordered customized or non-standard Products the confirmed order cannot be cancelled or reduced and the order value will be due.
Production/Delivery times and deadlines stated by LORENTZ provide an estimated ready to ship, EXW date. Ready to ship dates are approximations and only become binding when they have expressly confirmed in writing by LORENTZ as final ready to ship dates. Production/delivery times begin upon receipt of order confirmation or once technical and commercial questions have been resolved, whichever comes last. If the buyer is in default satisfying his own obligations or making any agreed advance payments, the production/ delivery times will be extended accordingly.
Partial, excess, short or early deliveries are allowed as long as they are not unreasonable and are not explicitly excluded with written confirmation of LORENTZ.
If any shipment, pick-up of a shipment at EXW location by freight for-warder commissioned by the Buy or the acceptance of Products is delayed for reasons within the responsibility of the Buyer, LORENTZ is entitled, starting one month after notification of readiness, to charge the incurred costs of $100 or 0,5% of the invoice amount per month, which-ever is the maximum.
For non EXW transactions the Buyer should carefully inspect the Products on receipt. Any visual or obvious defects must be reported to LORENTZ immediately in written form including photographs of Products and packing.
Transfer of risk will pass when Products are accepted by the Buyer. The acceptance must be performed without any delay on the acceptance date or after the notification that Products are ready to ship. The Buyer cannot refuse acceptance due to an insignificant defect or any other reason beyond LORENTZ responsibility.
In case of force majeure events, government imposed conditions or any other circumstances for which LORENTZ is not responsible (for example strikes, civil unrest, embargoes, natural disasters) that impact our or our suppliers performance exempt LORENTZ from our Ready to ship obligation for the duration of the effects of these events. We may withdraw from the agreement if we cannot expect to perform within reasonable time for the above reasons. Withdrawal in force majeure situations does not entitle the Buyer to damage compensation.
The Buyer is responsible for the provision of all necessary information, documentation, permits, approvals and any other special regulations that apply to his business and import of Products. Buyer is obligated to accept delivery, even if such permits and approvals are not granted or not grant-ed in time.
LORENTZ retains title to Products until all payments due under the business relationship have been received. In the event of a breach of contract by the Buyer, particularly default in payment, we have the right to withdraw from the contract by providing seven days written notice and confirming that Products must be returned to LORENTZ in good condition at the Buyer cost. The buyer is obligated to surrender the Products.
Where the Buyer has further processed the Products or they have been indivisibly connected or combined to other items that do not belong to LORENTZ, LORENTZ reserves title of the Products. In this case LORENTZ acquires joint title to the new item proportionate to the value of the Products sold.
Where payments are due and Products have been resold or the legal status of the Buyer changes, the Buyer assigns to LORENTZ all present or future claims to which it is entitled with regard to the value of the Products supplied. The Buyer is authorized, until such right is withdrawn by LORENTZ, to collect the claims arising from the resale or distribution. At LORENTZ request the Buyer shall inform his debtor of the assigned claim and provide the necessary information and documentation to assert the rights against the debtor and inform the debtor on LORENTZ behalf.
LORENTZ reserve all rights, including but not limited to, copyrights, ownership rights and other intellectual property rights on Products sup-plied to the buyer in electronic or any other form. They may not be copied, forwarded or disclosed to any third party unless explicitly confirmed in written form by LORENTZ.
We reserve the right to withdraw the grant of software usage rights and access to privileged information for the Buyer, if the buyer is more than 30 days in default of payment.
LORENTZ warranty is defined by the warranty policies of the Products available to all buyers on partnerNET. Warrant policies can also be provided on request.
The Buyer must provide LORENTZ with adequate time and opportunity to analyze, provide any replacement parts or conduct repairs that we deem necessary. This may include but Is not limited to access to the defective parts, use of our analytical tools and IT equipment. With adequate opportunity LORENTZ is exempt from all liabilities.
If the Buyer or any third party performs improper repairs or analysis on Products without giving LORENTZ the opportunity to rectify the defect, LORENTZ is exempt from all liabilities and consequences.
The Buyer should return defective parts at the request of LORENTZ. If warranty replacement has been granted the Buyer should store the defect parts for six weeks in case they are needed for analysis by LORENTZ. After the six weeks the Buyer is obligated to destroy and scrap the defect product.
The Buyers right to demand compensation for fault based claims is restricted to cases of
In the event of a negligent breach of material contractual obligations (cardinal obligations) the claim is limited to the amount of the foreseeable damages typical for this kind of defect. Liability cannot exceed the value of the specific contract between the Buyer and LORENTZ or USD 25.000 which-ever is the lower.
All further compensation claims are excluded.
LORENTZ grants upon the provision and payment of software a non-exclusive, non-transferrable contractual right to use the software for the business purpose it is made for.
LORENTZ reserves all other rights in and to the software including related material and documentation.
Buyer shall be responsible for ensuring that the hardware used for the Software is suitable for the requirements.
Place of performance for all deliveries EXW LORENTZ warehouse Germany is Henstedt-Ulzburg/Germany, for all deliveries EXW LORENTZ factory it is Beijing/China.
Legal venue for all disputes, including cross border legal disputes, with buyers of any delivery of LORENTZ is Hamburg/Germany. LORENTZ is also entitled to file at the Buyers registered business location. The law of Germany applies also to all written agreements concluded in the context of the business relationship unless they contain an alternative applicable law clause. The German language wording of the GTCs will be used in cases of doubt.
Should a provision in these general terms and conditions or a provision in any other agreements be or become invalid, this shall not affect the validity of the remainder of the provision or agreements. A valid provision which comes as close as possible to the intention of the parties is deemed to have been agreed in place of the invalid provision. The same resolution applies in the event of an omission.
The following provisions govern the exchange of information between LORENTZ and any natural or legal person that is not an employee of LORENTZ and acts as sender or recipient of information in connection with the contractual relationship (each an “External Party”). For the purposes of these provisions, the term External Party includes the Customer.
By entering into a contract with LORENTZ or by exchanging information with LORENTZ, the External Party agrees that such exchange is subject to these provisions.
These provisions constitute the information security agreement governing the exchange of information between LORENTZ and the External Party, unless and until superseded by a more specific written agreement signed by both parties.
LORENTZ shall only exchange information with External Parties whose identity and authorization have been appropriately verified.
Depending on the criticality of the information and the risk assessment, LORENTZ may require one or more of the following identification and authentication methods, or equivalent measures:
The External Party shall cooperate with such identification and authentication measures and shall ensure that only duly authorized persons act on its behalf when communicating with LORENTZ or accessing information or systems provided by LORENTZ.
The External Party shall ensure that access to information received from LORENTZ, and access to any LORENTZ systems or applications, is granted strictly on a need-to-know basis and limited to users authorized for the respective purpose.
The External Party shall implement and maintain appropriate technical and organizational access controls, including at least:
LORENTZ reserves the right to approve, restrict or revoke the External Party’s access rights to information and systems where required for information security, data protection, legal or compliance reasons.
Integrity and non-repudiation
The parties shall take reasonable measures to safeguard the integrity of information exchanged and to ensure, where appropriate, non-repudiation of critical transactions.
Such measures may include, as appropriate:
The External Party shall not circumvent, disable or interfere with integrity or logging mechanisms implemented by LORENTZ in systems or services used for the exchange of information.
The parties shall use industry-standard technical and organizational measures, in line with the state of the art and a risk-based approach, to protect information in transit against unauthorized access, alteration, loss or destruction.
This includes, without limitation, the use of secure communication protocols (such as TLS or equivalent), encryption of sensitive information where appropriate, and secure handling of physical media and portable storage devices.
Where LORENTZ specifies particular transmission channels or security measures for certain types of information (for example secure portals, encrypted e-mail gateways, secure file transfer services), the External Party shall use such channels or measures for the specified purposes and types of information.
Each party shall notify the other without undue delay of any actual or suspected information security event or incident relating to information exchanged under these provisions. This includes, in particular:
The External Party shall promptly inform LORENTZ of any identified vulnerabilities in systems, applications or processes that are used to exchange information with LORENTZ, where such vulnerabilities could reasonably pose a risk to LORENTZ information or systems.
The External Party shall cooperate with LORENTZ in investigating, mitigating and remediating information security events or incidents and shall provide all relevant information reasonably requested by LORENTZ for that purpose.
The External Party shall comply with the information classification and handling requirements communicated by LORENTZ from time to time, including any “Information Classification Policy” or equivalent documentation referenced in the applicable agreement or otherwise made available to the External Party.
Where LORENTZ labels information as confidential, restricted or with a similar classification, the External Party shall handle such information strictly in accordance with the corresponding handling instructions, including with respect to storage, access, transmission, copying, retention and destruction.
If the External Party applies its own information classification scheme, it shall ensure that the level of protection afforded to information received from LORENTZ is at least equivalent to that required by the classifications and instructions issued by LORENTZ.
The parties shall comply with all applicable intellectual property, copyright and related laws in connection with the exchange and use of information under these provisions. No license to use any intellectual property rights of LORENTZ is granted except as explicitly agreed in writing.
Each party shall comply with applicable data protection and privacy laws, including, where applicable, the EU General Data Protection Regulation (GDPR), when processing personal data exchanged in connection with the contractual relationship.
Where LORENTZ processes personal data on behalf of the External Party, or the External Party processes personal data on behalf of LORENTZ, the parties shall enter into a separate data processing agreement or other documentation required under applicable data protection laws. In the event of any conflict between these provisions and such data processing agreement, the latter shall prevail for the processing of personal data.
External Parties acting as suppliers or service providers to LORENTZ shall, in addition to these provisions, comply with the information security and supplier management requirements issued by LORENTZ from time to time, including any “Supplier Information Security Requirements” or similar documents referenced in the relevant purchase order, framework agreement or other contractual documentation.
Subject to reasonable prior notice and confidentiality obligations, LORENTZ may conduct, or have conducted by a third party, reasonable audits or assessments of the External Party’s compliance with such requirements, to the extent necessary to verify adherence to these provisions and applicable contractual obligations.
LORENTZ may update or supplement the information security requirements set out in these provisions where necessary to reflect changes in the state of the art, applicable law, recognized standards or the risk situation. LORENTZ shall notify the External Party of material changes in an appropriate manner.
If the External Party reasonably demonstrates that it cannot implement a material change using reasonable efforts, the parties shall discuss in good faith an alternative solution that provides an equivalent level of protection. If no such solution can be agreed, the parties’ rights of termination under the applicable agreement shall remain unaffected.