Privacy Policy
1 An overview of data protection
General
At LORENTZ we respect the privacy of our web site visitors and software clients.
The following gives a simple overview of what happens to your personal information when you visit our websites and/or use our software services. Personal information is any data with which you could be personally identified.
We offer a range of services for users as well as professional installers to inform about, size and configure pump applications and complementary products. Our services include:
- Websites with contact forms for end users and potential sales partners
- Sizing software for sales partners
- Online services for remote monitoring and management of LORENTZ systems
- Smartphone Apps to configure LORENTZ systems and to analyze operating data
Detailed information on the subject of data protection can be found in our privacy policy below.
Data collection through our services
Who is responsible for the data collection?
The data collected on our websites are processed by the website operator. The operator’s contact details can be found in the website’s required legal notice.
How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form.
Other data are collected automatically by our IT systems when you visit our websites or use our services. These data are primarily technical data such as the browser and operating system or time of use. These data are collected automatically as soon as you visit our websites or use our services.
What do we use your data for?
Part of the data is collected to ensure the proper functioning of the services and to render services such as providing additional information on request. Other data can be used to analyze how visitors use the site. This data is used only to further optimize the websites, software services and product portfolio of LORENTZ technically and content-related.
What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.
Analytics and third-party tools
When using our services, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. Where no registration and login is required the analysis of your behavior is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.
You can object to this analysis. We will inform you below about how to exercise your options in this regard.
Account and data deletion
If you wish to delete your account or data associated with our apps LORENTZ S Connect, LORENTZ Assistant, LORENTZ PumpScanner, or LORENTZ PayGo, developped by LORENTZ, Xylem S-Connect, developed by Xylem | Let’s Solve Water, please visit our Account Deletion Request page at: https://www.lorentz.de/account-deletion. This page provides a clear and simple process to request the deletion of your user data and account. If you have any questions, you can also contact us directly at https://www.lorentz.de/contact/
2 General information and mandatory information
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.
If you use our services, various pieces of personal data can be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.
Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.
3 Whistleblowing
Please use the Whistleblower system to report incidents of wrongdoing or risk related to LORENTZ. These incidents could be related to fraud and theft, conflict of interest, safeguarding, corruption and bribery, improper use of authority, discrimination, sexual harassment or health and safety.
If you use the Whistleblowing system, you leave the LORENTZ website and come to a page supported by Akarion. LORENTZ has no access to information submitted on this form.
Notice concerning the party responsible for this website
The party responsible for processing data on this website is:
BERNT LORENTZ GmbH
Siebenstücken 24
24558 Henstedt-Ulzburg
Germany
Telephone: +49-4193 8806-700
Email: datenschutz@lorentz.de
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
Right to data portability
You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address datenschutz@lorentz.de if you have further questions on the topic of personal data.
4 Data protection officer
Statutory data protection officer
We have appointed a data protection officer for our company.
BERNT LORENTZ GmbH
Siebenstücken 24
24558 Henstedt-Ulzburg
Germany
Telephone: +49-4193 8806-700
Email: datenschutz@lorentz.de
5 Data collection on our website
Cookies
Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.
You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.
Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.
change your cookie privacy settingsContact form
Should you send us questions via the contact form, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. These data may be shared with a local sales partner to offer you the best service possible, only if you have specifically given consent. Your personal data will only be shared with your explicit consent.
We will, therefore, process any data you enter onto the contact form only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email sent to datenschutz@lorentz.de making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will retain the data you provide on the contact form until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.
Registration on this website
You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.
We will process the data provided during registration only based on your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time with future effect. An informal email sent to datenschutz@lorentz.de making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.
6 Analytics and advertising
Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
IP anonymization
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=en
Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: