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LORENTZ S

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The S-Connect app shows motor cable error

If your S-Connect app displays a motor cable error, there are a few simple checks you can perform to identify and resolve the issue.

WARNING - Disconnect power from the controller before performing any installation, inspection, maintenance or cleaning activities on the motor or pump.

Event in the app	Behavior of the LEDs in the controller		What is happening?	How do I troubleshoot the event?	What happens next?
Event in the app	LED Green	LED Red	What is happening?	How do I troubleshoot the event?	What happens next?
Motor cable problem 1, 2 or 3 Message in the app: Check the motor plug for dirt or water.Visually check the cable for damage.	No light	Light on	The motor cable might be damaged.	Check if the motor cable shows any visible signs of damage or a burning smell.	If the cable is damaged, it must be replaced. Please contact your distributor.
	No light	Light on	The plug connections might be dirty or wet.	Make sure there is no dirt or water inside any plug, including extension cables. Refer to the manuals for further guidance: S1-200 and S1-700 Extension Cable Manual S1-200 Motor Extension Cable S1-700 Motor Extension Cable	If the plugs were dirty or wet, wait for 1 minute, then reconnect the photovoltaic power and turn the controller back on. If the issue persists, contact your distributor.